Privacy Policy
Your privacy matters to us. This page explains exactly what personal data we collect when you visit Fuzlie or place an order, why we collect it, who we share it with, and what your rights are.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.
Effective date: February 25, 2026
Questions? Email support@fuzlie.com.
Personal Information We Collect or Process
When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. It does not include anonymous or de-identified information.
Depending on how you interact with the Services, where you live, and applicable law, we may collect or process:
- Contact details: name, address, billing address, shipping address, phone number, and email.
- Financial information: payment card details, account details, transaction details, payment confirmations, and related payment information.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items viewed, added to cart or wishlist, purchased, returned, exchanged, cancelled, and order history. li>
- Communications: information you share when contacting support.
- Device information: device/browser/network details, IP address, and unique identifiers.
- Usage information: how and when you interact with the Services.
Personal Information Sources
We may collect personal information:
- Directly from you when you create an account, place an order, use the Services, or contact us.
- Automatically through cookies and similar technologies when you use the Services.
- From service providers who process data on our behalf.
- From partners and other third parties.
How We Use Your Personal Information
- Provide, tailor, and improve the Services: process payments, fulfill orders, manage accounts, handle returns/ exchanges, arrange shipping, send account/order notifications, and personalize your shopping experience.
- Marketing and advertising: send promotional communications and show relevant ads based on your activity.
- Security and fraud prevention: secure accounts and transactions, detect and investigate suspicious activity, and protect users and services.
- Communicating with you: provide customer support and maintain our relationship with you.
- Legal reasons: comply with legal obligations and enforce terms/policies.
How We Disclose Personal Information
We may disclose personal information in limited circumstances, including:
- With Shopify, vendors, and service providers supporting operations (payments, analytics, fulfillment, hosting, support, etc.). li>
- With business/marketing partners for marketing and advertising, subject to their privacy notices.
- When you direct or consent to disclosure (for example, social logins or shipping integrations).
- Within our corporate group/affiliates.
- In connection with legal compliance, rights protection, or business transactions (such as merger or insolvency).
Relationship with Shopify
The Services are hosted by Shopify. Shopify may process personal information to provide and improve the Services. Information submitted through our store may be shared with Shopify and relevant third parties, including parties in other countries.
We may also use Shopify enhanced features that use data from interactions with our store, other merchants, and Shopify. In those cases, Shopify is responsible for that processing and for rights requests related to it.
Learn more at Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We do not control and are not responsible for their privacy, security, or content. Review their terms and policies before sharing information.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information, contact us to request deletion.
As of the effective date of this policy, we do not have actual knowledge that we "sell" or "share" (as defined by law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
No system is perfectly secure, and we cannot guarantee absolute security. We also recommend that you avoid sending sensitive information through insecure channels.
Retention periods depend on why data was collected, legal obligations, dispute resolution needs, and contractual requirements.
Your Rights and Choices
Depending on where you live, you may have rights including:
- Right to access/know what personal information we hold.
- Right to delete personal information.
- Right to correct inaccurate personal information.
- Right to portability (receive/transfer a copy in certain cases).
- Right to manage marketing preferences (unsubscribe from promotional emails).
If you are in the UK/EEA, you may also have rights to object to or restrict processing and to withdraw consent where processing is based on consent.
You can exercise rights by contacting us at support@fuzlie.com. You can also learn more about Shopify data rights at https:// privacy.shopify.com/en.
We may need to verify identity before processing rights requests. Where lawful, you may appoint an authorized agent to act on your behalf.
Complaints
If you have concerns about how we process your personal information, contact us at support@fuzlie.com. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country. Where required, we rely on recognized safeguards such as Standard Contractual Clauses or equivalent UK mechanisms unless the destination country is recognized as adequate. p>
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on this page and update the "Last updated" date where required.
